Privacy policy

Updated 15 October 2026

This policy describes information used to provide Pawly, its website, payments, and license activation.

Purchases & licenses

Our license service stores payment and order identifiers, purchase amounts and statuses, hashed license keys, activation timestamps, and a hashed device identifier to enforce the one-device limit and prevent misuse.

Razorpay processes payments and may collect contact, billing, and payment information through its checkout. Pawly’s license database does not store your full card number, CVV, banking password, or OTP. Razorpay’s privacy policy applies to its processing.

Checkout details & website activity

When you continue to payment, we store your name, email, optional phone number, billing address and any business details you provide, linked to your order. These details are available only to authorized Pawly administrators for purchase support and administration.

We record page visits and download clicks, timestamps, device type, operating system, browser, referring website and approximate network location. A first-party browser identifier distinguishes visits without storing your full IP address. Visits can be associated with the contact details you later submit in the same browser. We do not know an anonymous visitor’s name. Activity records expire after 90 days; browsers signaling Global Privacy Control are excluded from optional activity tracking.

App preferences

Pet selection, names, care state, and preferences are saved locally by the app. The app contacts the license service for activation, renewal, and device release. It also uses online services for features such as weather and update checks.

Retention & requests

Purchase and activation records are retained as needed to operate licenses, provide support, prevent misuse, and meet applicable record-keeping requirements. Contact [email protected] for questions or requests concerning your information. Some records may need to be retained for legal, accounting, or security reasons.